Shipping Policy

Last updated: 14 August 2026

Thank you for shopping with Pet People Club. We want you to know when to expect your order, so please read the information below before placing your order.

Order Processing & Delivery Times

Our products are fulfilled in different ways. Some items are held in stock whilst others are made to order after an order has been placed.

Estimated processing and delivery times are shown on the relevant product page and/or at checkout.

In-Stock Products

Products that we hold in stock are normally dispatched within 1-2 business days.

Our standard UK delivery timeframe for these products is approximately 3–5 business days.

Made-to-Order Products

Some of our clothing and other products are made especially after your order is placed. These products require additional production time before they can be dispatched.

Estimated delivery times vary depending on the product and will be displayed on the relevant product page and/or at checkout.

As these items are produced to order, their delivery timeframe may be longer than products we already hold in stock.

Orders Containing Multiple Products

If your order contains products with different fulfilment methods or delivery times, your items may be dispatched separately and arrive in more than one parcel.

You will not be charged additional delivery fees after placing your order simply because we dispatch your order in separate parcels.

Delivery Estimates

All delivery times stated on our website are estimates unless expressly stated otherwise.

We will make reasonable efforts to ensure that your order reaches you within the estimated timeframe, but occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, customs processing or other unforeseen circumstances.

If your order is significantly delayed, please contact us at hello@petpeopleclub.co.uk and we will investigate.

UK Shipping

Available UK delivery options and their applicable charges will be displayed at checkout.

Where your basket contains products with different fulfilment requirements, the delivery options and charges shown at checkout will reflect the shipping required for your particular order.

International Shipping

We may offer delivery to selected countries outside the United Kingdom. Available destinations, delivery options and shipping charges will be displayed at checkout.

International delivery times may vary depending on the destination, fulfilment location, carrier and customs processing.

Orders delivered outside the United Kingdom may be subject to import VAT, customs duties, taxes or other charges imposed by the destination country.

Where such charges have not already been collected from you at checkout, you are responsible for paying any charges imposed by the relevant authorities. We recommend checking your country's applicable import requirements before placing an order.

Delivery Addresses

Please ensure that the delivery address provided when placing your order is complete and accurate.

If you notice an error after placing your order, please contact us at hello@petpeopleclub.co.uk as soon as possible. We will try to amend the address where possible, but we cannot guarantee that changes can be made once an order has entered processing, production or dispatch.

We are not responsible for delivery problems resulting from incorrect or incomplete information provided by you.

Tracking

Where tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.

If your order is being fulfilled in multiple parcels, you may receive separate dispatch confirmations and tracking information for each parcel.

Lost, Missing or Damaged Parcels

If your order has not arrived within the expected timeframe, please contact us at hello@petpeopleclub.co.uk so that we can investigate with the relevant delivery provider.

If your parcel arrives damaged, please contact us as soon as reasonably possible and provide your order details and photographs of the parcel and damaged item where possible. This will help us investigate and resolve the issue.

Contact Us

If you have any questions about shipping or an existing order, please contact:

Pet People Club
Email: hello@petpeopleclub.co.uk